1:09 pm May. 4, 20122
A report detailing ongoing problems with New York City's 911 call program, whose release had been resisted by City Hall, was finally made public by the Bloomberg administration this afternoon.
A hard copy of the the 133-page report by the Virginia-based Winbourne Consulting, LLC, first described by Josh Margolin, was provided to reporters this afternoon. I'll try posting a copy of it online later.
The report details numerous problems with the system that coordinates responses between the New York Police Department and the Fire Department of New York. The coordination problems run from "conflicting policies" over who takes the lead when a person is stuck in an elevator to the departments not having an agreed upon plan if there is "a surge of 9-1-1 calls and/or multi-agency response incident."
"The only document either agency could provide concerning a surge of 9-1-1 calls is a September 2, 2010 email from the NYPD Communications Center to Fire Dispatch" about an "Emergency Contingency Plan for Trees Down."
A Unified Call Takers program, meant to apportion emergency calls between the two departments, was also faulted, with operators appearing not to have consistent guidelines.
"NYPD and FDNY call takers consume valuable time asking duplicative questions and taking identical actions for the same 9-1-1 caller," the report said.
FDNY response teams which previously suffered from "misrouting, miscoding and input of inaccurate incident information" by the Unified Call Takers still have many of those same problems.
And information submitted to City Hall "to demonstrate the success" of the program "contained errors and does not provide a clear picture" of the problem.